Support Center

Licensing invalid after upgrading

Last Updated: Aug 16, 2013 05:04PM PDT
There have been a some reports of a valid license of TMG Reporter showing as 'Expired' after upgrading the application to a newer version.

TMG Reporter's licensing is tied to various aspects of the machine it is installed on, including the computer name, domain membership, and the account the 'Fastvue TMG Reporter' service runs under.

Running the TMG Reporter installation removes and re-adds the 'Fastvue TMG Reporter' service and configures it to run under the local system account.

If you customized the account that the Fastvue TMG Reporter service runs under, you will find the licensing is invalid after upgrading as the service is now running under the local system account.

Simply change the service to run under your custom account again and the licensing issue should be resolved.

Other factors that may affect licensing include computer name and domain membership. If you need to change one of these, we recommend deauthorizing your license key(s) first, then re-applying the key(s) once the change has been made. 

To deauthorize your license key(s):
1. Go to Settings | Sources
2. Click Edit license keys.
3. Remove all keys from the list and click Save

Your key(s) will now be deauthorized from the server and you are free to re-apply them on another server, or on the same server with a different name, domain, or service account.

If you forget to deauthorize the license keys before making such a change, just email support and let us know. We will reset the key(s) for you.

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