Support Center

  • Getting Started

    For installation and setup instructions, please see our getting started page at: https://www.fastvue.co/tmgreporter/getting-started

    Sep 24, 2018 01:39PM PDT
  • TMG Reporter Does Not Install

    It has been reported that in some cases, the Fastvue TMG Reporter installation finishes prematurely and no website or virtual directory is created, and no files are installed. If this occurs, try configuring your server's "Web Server (IIS)" role ma...

    Dec 16, 2013 11:43PM PST
  • Securing the TMG Reporter Website

    Update - TMG Reporter 3.0 now supports private report sharing. This enables you to configure full access for admins, while only providing access to reports for managers and so on. Please see our article (and video) on configuring Private Report Shari...

    Jul 08, 2016 03:08PM PDT
  • Moving TMG Reporter To Another Server

    If you need to move TMG Reporter to another server, and you would like to keep your existing data and reports, please follow these instructions. 1. Deauthorize your License Key If you have registered TMG Reporter with a valid license key, you wi...

    Aug 16, 2013 05:04PM PDT
  • "HTTP Error 500.xx - Internal Server Error" after installing

    If you receive a "HTTP Error 500.xx - Internal Server Error" when browsing the to the Fastvue Reporter website after installation, this is due to a mis-configuration in Microsoft IIS. The solution depends on the specific error message shown in the '...

    Feb 22, 2018 08:24PM PST
  • Licensing invalid after upgrading

    There have been a some reports of a valid license of TMG Reporter showing as 'Expired' after upgrading the application to a newer version. TMG Reporter's licensing is tied to various aspects of the machine it is installed on, including the computer ...

    Aug 16, 2013 05:04PM PDT
  • Application pool 'FastvueDashboardAppPool' is being automati...

    When browsing to Fastvue for TMG you may see "Server error 503". Check your application event log. If you see the error "Application Pool 'FastvueDashboardAppPool' is being automatically disabled due to a series of failures in the process(es) servin...

    Aug 16, 2013 05:04PM PDT
  • TMG Reporter Doesn't Install On Server 2012 (.NET 3.5 Install Fai...

    In certain situations, TMG Reporter may not install on Server 2012. This is easily fixed, as the issue is with the .NET 3.5 pre-requisite. When you install TMG Reporter for the first time, it first detects if .NET 3.5 is installed, and if not, will ...

    Aug 16, 2013 05:04PM PDT
  • Running TMG Reporter 3.0 on IIS6 (Server 2003)

    With the release of Fastvue TMG Reporter v3.0, we removed official support for Server 2003. The minimum requirements are now Server 2008 R2 and above. More details on our Getting Started page. If you were running TMG Reporter on Server 2003 and upda...

    May 08, 2015 09:38AM PDT

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