Support Center

Importing Data

  • Could Not Connect To Arbiter

    Issue: After adding a TMG Source in Settings | Sources, you receive the issue 'Could not connect to Arbiter'. Cause: The Fastvue TMG Reporter service running on the Fastvue server cannot communicate with the Fastvue Arbiter service running on...

    Oct 02, 2013 12:33PM PDT
  • No records are being imported into a Source

    There are a few reasons why records may not be importing into your Source(es). The Fastvue Arbiter Service is not running Log into your TMG server and go to Services (Start | Run | services.msc) and find the Fastvue Arbiter service. Make s...

    May 12, 2015 09:36AM PDT
  • Clearing Data, Reimporting logs and starting fresh

    There may be a time or situation where you want to start fresh in TMG Reporter. That is, you want to clear all data that has already been imported, and re-import the logs from scratch. To do this: 1. Go to Settings | Data Storage and note the data l...

    Oct 30, 2013 10:31AM PDT
  • What Log Fields Does TMG Reporter Use?

    Here is the list of fields that TMG Reporter uses when querying Forefront TMG's logs. Web Proxy Fields [ClientIP], [DestHostIP], [logTime], [GmtLogTime], [ClientUserName], [ClientAgent], [ClientAgent], [processingtime], [SrcPort], [DestHostPort], [b...

    Aug 16, 2013 05:03PM PDT
  • How to log and import from SQL

    Forefront TMG can be configured to log to a remote SQL Server, and there are many great reasons to do this. Configuring Forefront TMG If you are interested in configuring Forefront TMG to log to a remote SQL Database, here is a great article t...

    Aug 16, 2013 05:03PM PDT
  • Support for Remote SQL Server Logging

    If you have configured Forefront TMG to log to a remote SQL Server, you can import those logs using our latest development build available from http://fastvue.co/dev In this situation, you do not need to install the Fastvue Arbiter on your TMG Serve...

    Aug 16, 2013 05:03PM PDT
  • Clearing Import Issues

    Update: We now have a 'Clear All Issues' button on the Issues dialog (click 'View Issues'). This is currently only available in our latest development build. Over time, you may accumulate a number of Import Issues in Settings | Sources. Although ...

    Aug 16, 2013 05:03PM PDT
  • dbOpenQuery: Cannot open database "ISALOG_20120101_WEB_001" ...

    Update: This issue has since been fixed in build 2.0.1.15. Download the latest build at http://fastvue.co/download In Settings | Sources, you may see the following import issue: dbOpenQuery: Cannot open database "ISALOG_20120101_WEB_001" reques...

    Aug 16, 2013 05:03PM PDT
  • Invalid URI: The host name could not be parsed.

    On the Settings | Sources page, you may see the issue "Invalid URI: The host name could not be parsed'. This means that there is a URL in your log file that our parser had some trouble with. It's not a critical issue, it just means that particular re...

    Aug 16, 2013 05:03PM PDT
  • fsOpenFile: Could not find file

    In Settings | Sources, you may see the import issue: fsOpenFile: Could not find file We have a fix for this issue available in version 2.0.1.17 and above. This can be downloaded from our main download page at http://fastvue.co/download Simply insta...

    Aug 16, 2013 05:03PM PDT

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