Support Center

  • Upgrading Fastvue TMG Reporter to a newer version

    Fastvue TMG Reporter is subscription based software, and this entitles you to all upgrades and support free of charge (included in your subscription). Therefore, you can upgrade TMG Reporter to a newer version and still use your existing license key...

    May 06, 2015 11:28AM PDT
  • List of Fields and Description for TMG Reporter

    When you filter a Report, or choose the criteria for an Alert in TMG Reporter, you are presented with a list of fields that you can utilize. Here is the full field listing along with their descriptions, and sample values. User The authenticate...

    Sep 12, 2014 11:53AM PDT
  • Usernames or Sites are not displayed

    Fastvue TMG Reporter analyzes the information in Forefront TMG's web proxy and firewall log files. If usernames and sitenames are logged, then they will appear in TMG Reporter. If you are not seeing Usernames or Sitenames in TMG Reporter, this mea...

    Sep 09, 2012 10:45PM PDT
  • Productivity Sections Are Blank

    Problem All Productivity sections in TMG Reporter are blank. This includes the Productivity Dashboard, the Productivity sections in Reports, and Alerts that utilize productivity such as 'Unacceptable Browsing'. Cause There are three po...

    Aug 29, 2014 04:29PM PDT
  • Troubleshooting Active Directory Issues

    When configuring your Directory settings in Settings | Directory LDAP, you may see an error such as: Directory error: 000004DC: LdapErr: DSID-0C0906DD, comment: In order to perform this operation a successful bind must be completed on the connection...

    Nov 17, 2016 03:16PM PST
  • Email Feature is not Working

    TMG Reporter can be used to send Company Overview reports by email every day, week or month, as well as send activity alerts via email as they occur. These features require TMG Reporter to be configured with an active SMTP Server. This is done in Set...

    Sep 04, 2012 04:23PM PDT
  • Hardware Requirements

    Please see the Fastvue TMG Reporter Getting Started page for hardware and system requirements.

    May 15, 2015 11:19AM PDT
  • Diagnostic Logging in the Fastvue TMG Reporter Service

    Update! As of TMG Reporter 2.1, changing the diagnostic logging level can be done via the UI in Settings | Diagnostic. ------- The Fastvue TMG Reporter Service produces a log file that may be helpful in diagnosing issues. This log file is created i...

    Mar 26, 2013 02:14PM PDT
  • Upgrades, Updates and Version History

    You can view Fastvue TMG Reporter's full version history at On this page, you will find two main release 'streams' for the latest release. The General Availability (GA) stream, and the Development stream. Development builds co...

    Sep 04, 2012 04:23PM PDT
  • Active Directory integration is not working

    Some customers have reported that the Fastvue TMG Reporter's integration with Active Directory is not working, in that the Departments section is blank, and their Usernames are appearing as Domain\Username. We are working on giving you more control...

    Sep 04, 2012 04:23PM PDT

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