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Andile Oct 30, 2015 12:16AM PDT

Reports not pulling through
error message:
dbOpenQuery: Timeout expired

Server 2012 Standard
16GB RAM

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Fastvue Oct 30, 2015 01:10AM PDT FASTVUE Agent
Hey Andile,

Thanks for getting in touch about this.

The *Timeout Expired* error indicates that the Fastvue Arbiter on your TMG Server is having issues querying your log files and/or responding to the Fastvue server. This indicates an under-resourced TMG server. Can you check the performance (RAM / CPU) of your TMG Server and make sure everything is running smoothly?

It seems that your Fastvue server is spec'd well for RAM. How many CPU's / cores does it have?

Here's our recommended specs:

Network Size Recommended Server Specification
Less than 500 Users 4 CPUs/Cores, 6 GB RAM
500 – 1000 Users 4 CPUs/Cores, 8 GB RAM
1000 – 3000 Users 8 CPUs/Cores, 12 GB RAM
3000 – 5000 Users 8 CPUs/Cores, 16 GB RAM
5000+ Users 16 CPUs/Cores, 24 GB RAM

More details available at ​http://fastvue.co/tmgreporter/getting-started

I look forward to hearing how you go!

Cheers!
Scott

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