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dbOpenQuery: Query timeout expired

Stephan Versluis Sep 26, 2012 01:35AM PDT

Hi there,

Got my first question ;-)
We've deteled some databases from TMG2010 and now TMG reporter keeps trying to connect to these databases.
How do i clean this messages? Or tell TMG Reporter that this databases is not there anymore :-)

Thanks!

Fatal Import dbOpenQuery: Query timeout expired 2012-09-26 00:32

Fatal Import dbOpenQuery: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. 2012-09-20 00:32

Up 8 rated Down
Fastvue Sep 26, 2012 01:42AM PDT FASTVUE Agent
Hi Stephan,

Thanks for letting us know about this. Can you tell me what build you are currently running (Settings | About)? Is the source still importing records?

There is a way to clear your import issues using our API. For information on how to do this please see: http://support.fastvue.co/customer/portal/articles/732831

Or you can download and install our latest development build at http://fastvue.co/dev and you will see a 'Clear all issues' button when you view your list of import issues.

Let me know how this goes, and if the issue reappears after clearing.

Cheers!
Scott

Up -1 rated Down
Stephan Versluis Oct 02, 2012 09:10AM PDT
Hi Scott,

Thanks for your reply, sorry for my late reply. Was waiting for mail (oeps)
I'm using build 2.0.1.15 and the source is still importing, no problem with that.

I will check the API first.
What about the latest development build? Can i just install this setup over the current installation? Or does it require special actions? Like de-install first and re-import all the records? We have a total of 700.000.000 records at the moment, took quite a while to import :-)

Thanks!

Stephan
Up -4 rated Down
Stephan Versluis Oct 02, 2012 09:10AM PDT
Perfect! The artical you gave me worked fine for me.

Thanks!
Up -7 rated Down
Fastvue Oct 02, 2012 09:13AM PDT FASTVUE Agent
Hi Stephan,

Great to hear clearing the issues using the API worked.

Regarding your questions on upgrading to the development build, just install the new version over the top of your existing version. Once upgraded, hard refresh your browser (ctrl + F5).

This will simply upgrade the application, and all your existing data and reports will remain untouched.

However, if you're thinking of upgrading, we will be releasing a new development build in the next 24 hours which I recommend holding off for as it includes a new 'custom report' feature. Stay tuned!

Cheers!
Scott.

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