Contact Us
- Post a Public Question
- Email Us
-
Chat with us
Call Us @ 888.885.6711
Support Center
Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB
Exception of type 'System.OutOfMemoryException' was thrown.
I keep getting an error "Exception of type 'System.OutOfMemoryException' was thrown." when running a single report, covering the whole of my organisation for a month. I can run individual department ones with no issues, and have run the entire one many times before with no issues.
I have restarted the server that is serving as my fastvue reporting server, and I still get the same error. It reaches 100% and then says:
"Report Failed :( (100%) Downloading...
Exception of type 'System.OutOfMemoryException' was thrown."
Does anyone have any experience with this/any suggestions on how to solve it?
3 Community Answers
Best Answer
Hey Nathaniel,
Thanks for getting in touch about this. We have recently made some changes to help improve out of memory issues such as the one you're experiencing. We're currently testing the changes with a few customers and have had some very promising results.
I'd like to see how this new build works for you. You can download the new build from:
http://installs.fastvue.co/Fastvue+TMG+Reporter+2.1.1.15.exe
Simply run the new installer over the top of your existing installation. The installer will pick up your existing settings, so just click next throughout the wizard without making any changes. Once installed, browse to the site and clear the browser cache by hitting ctrl + F5 (cmd + R on Mac).
Then try re-running your monthly report (delete the old one first in the "Show Existing Reports" section).
Let me know how it goes!
Cheers!
Scott
Hey Nathaniel,
Thanks for getting in touch about this. We have recently made some changes to help improve out of memory issues such as the one you're experiencing. We're currently testing the changes with a few customers and have had some very promising results.
I'd like to see how this new build works for you. You can download the new build from:
http://installs.fastvue.co/Fastvue+TMG+Reporter+2.1.1.15.exe
Simply run the new installer over the top of your existing installation. The installer will pick up your existing settings, so just click next throughout the wizard without making any changes. Once installed, browse to the site and clear the browser cache by hitting ctrl + F5 (cmd + R on Mac).
Then try re-running your monthly report (delete the old one first in the "Show Existing Reports" section).
Let me know how it goes!
Cheers!
Scott
Thanks for getting in touch about this. We have recently made some changes to help improve out of memory issues such as the one you're experiencing. We're currently testing the changes with a few customers and have had some very promising results.
I'd like to see how this new build works for you. You can download the new build from:
http://installs.fastvue.co/Fastvue+TMG+Reporter+2.1.1.15.exe
Simply run the new installer over the top of your existing installation. The installer will pick up your existing settings, so just click next throughout the wizard without making any changes. Once installed, browse to the site and clear the browser cache by hitting ctrl + F5 (cmd + R on Mac).
Then try re-running your monthly report (delete the old one first in the "Show Existing Reports" section).
Let me know how it goes!
Cheers!
Scott
Scott, do I also need to install the arbitrator onto the TMG servers with this version?
Hey Robert,
We haven't needed to update the Arbiter for quite a while, so the Fastvue Arbiter version you're currently running should still be compatible with the newer Fastvue Reporter and will continue to work fine. Unless you're experiencing issues with the Fastvue Arbiter? Then I would definitely recommend updating just to ensure you're running the latest code.
Cheers!
Scott
We haven't needed to update the Arbiter for quite a while, so the Fastvue Arbiter version you're currently running should still be compatible with the newer Fastvue Reporter and will continue to work fine. Unless you're experiencing issues with the Fastvue Arbiter? Then I would definitely recommend updating just to ensure you're running the latest code.
Cheers!
Scott