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Exception of type 'System.OutOfMemoryException' was thrown.

Nathaniel Jan 02, 2015 11:06AM PST

I keep getting an error "Exception of type 'System.OutOfMemoryException' was thrown." when running a single report, covering the whole of my organisation for a month. I can run individual department ones with no issues, and have run the entire one many times before with no issues.

I have restarted the server that is serving as my fastvue reporting server, and I still get the same error. It reaches 100% and then says:

"Report Failed :( (100%) Downloading...
Exception of type 'System.OutOfMemoryException' was thrown."

Does anyone have any experience with this/any suggestions on how to solve it?

3 Community Answers

Best Answer
Fastvue Jan 02, 2015 12:31PM PST

Hey Nathaniel,

Thanks for getting in touch about this. We have recently made some changes to help improve out of memory issues such as the one you're experiencing. We're currently testing the changes with a few customers and have had some very promising results.

I'd like to see how this new build works for you. You can download the new build from:
http://installs.fastvue.co/Fastvue+TMG+Reporter+2.1.1.15.exe

Simply run the new installer over the top of your existing installation. The installer will pick up your existing settings, so just click next throughout the wizard without making any changes. Once installed, browse to the site and clear the browser cache by hitting ctrl + F5 (cmd + R on Mac).

Then try re-running your monthly report (delete the old one first in the "Show Existing Reports" section).

Let me know how it goes!

Cheers!
Scott

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Up 0 rated Down
Fastvue Best Answer Jan 02, 2015 12:31PM PST FASTVUE Agent
Hey Nathaniel,

Thanks for getting in touch about this. We have recently made some changes to help improve out of memory issues such as the one you're experiencing. We're currently testing the changes with a few customers and have had some very promising results.

I'd like to see how this new build works for you. You can download the new build from:
http://installs.fastvue.co/Fastvue+TMG+Reporter+2.1.1.15.exe

Simply run the new installer over the top of your existing installation. The installer will pick up your existing settings, so just click next throughout the wizard without making any changes. Once installed, browse to the site and clear the browser cache by hitting ctrl + F5 (cmd + R on Mac).

Then try re-running your monthly report (delete the old one first in the "Show Existing Reports" section).

Let me know how it goes!

Cheers!
Scott
Up 0 rated Down
Robert Eastman Mar 16, 2015 09:17AM PDT
Scott, do I also need to install the arbitrator onto the TMG servers with this version?
Up 0 rated Down
Fastvue Mar 16, 2015 09:20AM PDT FASTVUE Agent
Hey Robert,

We haven't needed to update the Arbiter for quite a while, so the Fastvue Arbiter version you're currently running should still be compatible with the newer Fastvue Reporter and will continue to work fine. Unless you're experiencing issues with the Fastvue Arbiter? Then I would definitely recommend updating just to ensure you're running the latest code.

Cheers!
Scott

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